At least one individual must be identified as the CBA for each account. The CBA(s) will have the highest level of authority on the Proof website. In addition to buying authority, they will be able to add, edit and delete employees on the account. CBAs can also determine which activities an employee is allowed to do by managing user roles. For example, the CBA will determine which employees have permission to buy products, view account information and view order history. CBAs can also add other CBAs as necessary. The CBA is typically the owner or licensee and is responsible for managing the Proof account.

You control how many users/employees can shop on Proof. The administrator of your Proof account, called the Customer Business Administrator or CBA, designates who can and cannot purchase products on Proof.

Your account administrator, called the Customer Business Administrator or CBA, can add and delete employees on the account. It is your CBA’s responsibility to add new employees and remove terminated employees or others that are no longer authorized to place orders. If you don’t know who your CBA is, you can contact Proof Support  at 866-375-9555, submit a Support Request from your Proof account or contact a Sales Consultant for assistance. To add an employee, have your CBA log in to their Proof account. Click on the Account menu, then My Team. Click on the red Add New+ button in the upper right-hand corner of the screen. Fill in the appropriate information and click Add Member. If you do not see the Add New+ button you are not the CBA/Administrator and cannot perform this task. Similarly, your CBA can delete an employee from the My Team page. Simply click on Edit next to the employee’s name, then Delete.

Sign in to your Proof account. In the upper right-hand corner of the home page, click on Account. Select Account Details from the drop-down menu. Some of the information regarding your account is locked and cannot be edited online. If you’d like to make a change to locked information, contact Proof Service at (800) 282-4797 for assistance.

In the center toolbar of the home page, click on Account. Select Order History from the drop-down menu. Your previous purchases from the last 12 months are listed here, including orders from Proof and any orders placed by your request by either your sales consultant or Proof Service.

In the center toolbar of the home page, click on Account. Select Open Orders from the drop-down menu. Your open orders are listed here. Please note that some orders may have been merged into one Open Order summary. Merged orders are marked with a check mark.

Your license information is found under Account Details. Any changes to the license information must be made with the state alcohol beverage licensing department and then communicated to Southern Glazer’s. All information must be consistent with the license issued by the state. To submit any updates or changes, please create a Support Request from your Proof account or contact Proof Service at (800) 282-4797 for assistance.

Our portfolio of products available for sale in your area is available on Proof - from the latest trends in wine to handcrafted small batch spirits to perennial favorites and staples, you’ll find it all on Proof. And, if permissible in your state, we offer a great selection of non-alcohol and non-consumable products like mixers, garnishes, glassware, barware, and other accessories.

There are multiple ways to find products on Proof. You can enter the product name in the navigation bar (near the magnifying glass) at top of the page, then you can narrow your search further by using the various filters on the left-hand side of the page. You can also click on Products at the top of the home page and select from the drop-down menu.

Yes, once you enter the wine page on Proof, you can narrow your search even further by selecting from dozens of filters on the left-hand side of the page including filters for kosher, sustainable and organic wines.

Of course. We’re happy to try and fill your request. You can submit a Support Request in Proof, and our team will review the item and follow up. If the item can’t be sourced, we’ll recommend available alternatives.

The item may be out of stock. You can submit a Support Request in Proof for help finding alternatives.

Once you find the product, click on the heart image on the right-hand side of the page near the Add to Cart button.

If an item is out of stock and we have information on its availability, the estimated date the item will be available is noted on the product page. If you’d like to be notified when the item is available, click on the Notify Me button. You’ll receive an email when the item becomes available.

Your request will not expire. It will remain active until the product becomes available. However, if the product has been discontinued, we’ll notify you of the change in status and cancel the Notify Me request.

A single item, e.g., one bottle of wine, one bottle of whiskey, one ice bucket, one sleeve/pack.

Select the quantity you’d like to order by clicking the + sign and click Add to Cart. When you are ready to checkout, click on the shopping cart in the upper right-hand corner of the page. Click on Checkout, then Review Order, then Submit Order. You will receive an Order Acknowledgement via email confirming that we’ve received your order.

There are three ways you can reorder quickly. First, click on the Reorder button from any invoice to put those items directly in your shopping cart. Second, create a Favorites List by clicking on the heart icon next to a product. Scroll through your Favorites list to find the item and add it to your cart. Third, click on Previously Purchased under My Lists and use the search bar to find the exact items you ordered before and quickly add them to the cart.

You cannot exceed your credit limit and all purchases are subject to product availability.

The purpose of the cart timer is to ensure that the items in your cart will still be available once you submit your order. If the timer expires before you submit your order, the system must refresh the product availability data and restart the cart process. When the timer expires, a pop-up window will appear. Click the Return to Cart button to refresh your order.

After clicking on the shopping cart, you will go to the checkout page. On the checkout page is an empty PO Number field. You can enter your company's PO information here, if applicable.

To make a change or to cancel your order, please contact Proof Service at (800) 282-4797 or submit a Support Request from your Proof account.

Recently placed orders typically take several minutes to appear under Open Orders on Proof. Also, multiple orders may have merged into one. If you don’t see your order, please contact Proof Service at 800-276-5148 or submit a Support Request from your Proof account for further assistance.

Your Southern Glazer’s sales consultant or customer advocate can place orders at your request. When they assist you in placing an order, their name will appear on the order acknowledgement email.

Order Acknowledgement emails are sent to the email address on record for every Proof account. Thus, you will receive an Order Acknowledgment email from anyone authorized on your account, as well as orders placed at your request from Southern Glazer’s sales consultants or customer advocates. If you did not place an order, please contact Proof Service immediately at 866-375-9555.

If you did not receive an order acknowledgment email after several minutes, first check your spam folder and ensure emails from Proof are not being blocked. For further assistance, please contact Proof Service at (800) 282-4797 or submit a Support Request from your Proof account.

You can find information for up to 24-months of purchases on the Order History page. Here you can quickly and conveniently search by invoice number and date.

All orders, not just those entered on SGProof.com, will be visible in Order History.

Yes. Go to the Order History page. Select the Invoice you’d like more information on and click View PDF. This feature is available in select markets.

You can create a Support Request directly from the Order Summary page on Proof or contact Proof Service at (800) 282-4797.

You can continue to use the payment options you use today. In addition to your current payment method, an online payment feature is also available in most markets. This feature includes eChecks/ ACH Bank transfer payments and payments by credit card (where allowed by law). To make a payment, go to the Account menu and select Payments. Then, click on box next to the invoice(s) you’d like to pay; you can select one or multiple invoices to pay. Choose the method of payment you prefer; ACH bank transfer or credit card and click Submit Payment. After entering your bank account or credit card information, you can save it securely in the Wallet to make future payments a breeze.

Yes, where allowed by law.

We accept Visa, Mastercard and American Express cards. We do not accept Discover cards or debit cards.

Yes, you can use and securely store multiple credit cards in your Proof account. However, you may only apply one credit card per payment transaction.

There is a 3% non-refundable processing fee for all credit card payments. You may find more information about this in the About Your Payment section of the site.

Yes. Under the Account menu, select Payments. Select the invoices you'd like to pay and the method of payment. Click on the calendar icon and select a date to pay the invoices (before the due date). Click on Submit Payment. This feature is available in select markets. Note: You must have a previously saved payment method on file to schedule a payment.

Yes. In certain markets there is a pre-payment option. Under the Account menu, select Payments. If the pre-payment functionality is available, click on the red Submit a Pre-Payment button on the right-hand side of the page. Fill out the form that pops up and select Submit Pre-Payment. The payment will show up in your Proof account under Payments and is listed as a Credit Memo.

Yes! The Proof Commerce online payment functionality offers a digital 'wallet' or way to securely store payment information online. You can enter your bank account number and routing number once and save it for later use. You can also add credit card information (where credit card payments are allowed by law).

As many as you want. There's no limit to the number of accounts you can store.

Yes. The Proof account Administrator aka Customer Business Administer (CBA) can change the default account at any time. Simply click on the Wallet menu option on the Payment page. Click Update Default Payment. Select the account you'd like to be the new default. Click Save.

Not at this time. You can, however, delete accounts and add new ones.

Yes! You can select as many invoices as you want and submit one payment for all of them.

Yes! Log in to your SGProof.com account, click on Account in the center toolbar of the home page, then Payments from the drop-down menu. Credits and invoices are listed here.

Yes. Credits are listed on the Payments home page along with invoices. Simply select all the invoices you'd like to pay, then select the credits you'd like to be applied to those invoices. Your payment will be reduced by the total credit amount. Note: In some markets, credits are automatically applied to your invoices and thus, won't be displayed as a separate item on your Proof account.

Yes! Credit details are available by clicking the credit number on the Payments page.

Most credits will be completed within 24 hours of delivery. For questions related to your credit, contact Proof Service at (800) 282-4797.

You can keep track of your invoice history by saving the confirmation emails or by contacting Proof Service. Showing a list of paid invoices directly on your Proof account is coming soon!

Yes. Invoices are listed on the Payments screen and you may click on an individual invoice to see the details. Please note there is a 24-hour lag on invoices generated same day.

Your cart and Proof order acknowledgment represent an estimate based on that particular order; additional discounts, taxes and fees may not be included yet. The total cost, including all applicable discounts, taxes and fees are included on your final invoice.

To find your delivery schedule, click on Account in the center toolbar of the home page and select Account Details from the drop-down menu. Delivery Information is on the right side. Your full delivery schedule is listed here. It is also listed in the Delivery step during the checkout process. Your delivery schedule is subject to change, but we’ll use our best efforts to maintain the existing schedule.

Fill out a Support Request from your Proof account or contact Proof Service at (800) 282-4797. Please note that you can only request a delivery change after an order has been placed. Also, Southern Glazer’s cannot deliver to a different location. We can only deliver to the address on the business license.

During the checkout process, there is a field for Delivery Instructions which allows you to enter up to 60 characters. Please note that you cannot instruct Southern Glazer’s to deliver to a different location. We can only deliver to the address on the business license.

Orders will be delivered on your next regularly scheduled delivery date. If you’d like a different delivery date, please contact Proof Service by filling out a Support Request from your Proof account or calling (800) 282-4797. Southern Glazer’s will make our best efforts to accommodate the request pursuant to applicable state alcohol beverage laws.

This varies by locality and can be found under the About Your Order section in the cart.

This varies by locality and can be found under the About Your Order section in the cart.

You should expect to receive the products that were on your Order Acknowledgement. You may receive multiple orders in one delivery.

Southern Glazer’s cannot deliver products without a signature from an authorized employee of your business. Your order will be cancelled once the driver returns to the warehouse at the end of the day and you will need to reorder.

Deliveries must be made inside of the licensed establishment and with an authorized adult (21 years of age or older) that is employed by the account.

No, it is unlawful for someone less than 21 years of age to receive products containing alcohol.

Suppliers sometimes change labels for marketing purposes. As long as the item description doesn't change, it is still the same item.

All returns must be requested as quickly as possible so that they can be processed within your state’s regulatory time limit and in accordance with your state’s applicable alcohol beverage laws. Your state’s return requirements can be found under About Your Order in the cart. We encourage you to review your order as soon as it is delivered and verify that there are no errors or defects with the products delivered. If there is an issue, please contact Proof Service or log in to your Proof account and use the Request Pick up button to coordinate the pick-up of the wrong or defective product.

Yes! Customers in select markets can schedule product returns directly from SGProof.com. Simply, log in to your Proof account. Select Account from the top menu, then Order History. Find the invoice with the products you’d like to return, and click on the Request Pick-up button. Fill out the form and the products will be picked up on your next delivery date. You can also contact Proof Service by filling out a Support Request from your Proof account or calling (800) 282-4797. Please contact us as soon as possible so we may issue you a credit or replace the item in accordance with your state’s applicable alcohol beverage laws.

Empower your waitstaff and potentially boost your earnings? Our SGWS Waitstaff 101™ Resource Hub is a comprehensive digital platform offering training videos for upselling Wine and Spirits, a digital tip calculator, along with printed-ready cards for new and experienced waitstaff!

Please contact Proof Service at (800) 282-4797 or submit a Support Request from your Proof account for further assistance.

You can place an order through your sales consultant or Proof Service at 866-375-9555.

For assistance, contact our Proof Service team by filling out a Support Request from your Proof account or calling (800) 282-4797.